This option is best suited to cost conscious companies who simply need a little extra help.
For organisations that are keen on managing their expenses while ensuring they have the necessary support when needed, this option emerges as the ideal solution. Tailored for cost-conscious companies seeking just that bit of additional assistance to navigate the complex landscape of IT management, our service package is designed to offer both peace of mind and efficiency without breaking the bank.
When you opt for this package, your company gains immediate access to swift and effective remote support, catering to both your network and user-related issues.
Our team of skilled IT professionals is equipped to handle a wide range of challenges, ensuring that most problems are resolved promptly without the need for physical intervention. However, we understand that not all issues can be addressed remotely.
For instances that require a more hands-on approach, we offer a discounted and favourable on-site rate. This ensures that even the most complex problems are handled with an elevated level of support, guiding them towards a comprehensive resolution.
Our service agreement spans a twelve-month contract, providing your business with a full year of dedicated support. This duration is carefully chosen to offer consistency and reliability, allowing you to plan your IT budget with greater accuracy.
Services included:
- Telephone and Email Access to Support: Gain direct access to our expert IT support team via phone or email, ensuring you have the guidance needed to tackle immediate concerns or queries.
- Remote Access Support: Leverage our remote support capabilities for quick and efficient resolution of IT issues, minimizing downtime and enhancing productivity.
- Unlimited Helpdesk Support: Benefit from unlimited access to our helpdesk, where our support professionals are ready to assist with ongoing or complex challenges, providing solutions and support tailored to your needs.
- On-Site Support If Needed (Chargeable): For problems that cannot be resolved remotely, our on-site support service is available at a discounted rate. This ensures that you receive comprehensive support, with our technicians coming directly to your location to address and resolve the issue.
- Backup Monitoring: We provide continuous monitoring of your backup systems, ensuring that your data is securely backed up and easily recoverable in the event of a loss, thus safeguarding your critical information.
- Server Monitoring: Our team continuously monitors your servers, ensuring they are operating efficiently and alerting you to potential issues before they become critical, helping to maintain uninterrupted business operations.
- Antivirus Monitoring: Stay protected with our antivirus monitoring service, which keeps a vigilant eye on your systems to detect and mitigate the threat of malware, ransomware, and other cyber threats.